Privacy Policy

We collect data required to run, protect, and improve the product, including:

• Account details such as user ID, sign-in method, display name, avatar, and authentication state.
• Optional contact details you provide for feedback or support, such as an email address.
• Device and runtime data: model, OS, app version, language, network condition, available advertising identifiers, push token, and crash or diagnostic logs.
• Product activity: titles watched, progress, favorites, check-ins, search or browsing patterns, and other feature interactions.
• Commerce and entitlement records such as Coins, Bonus, membership status, plan type, App Store transaction IDs, and verification outcomes. We do not receive or keep your full payment card number.
• Signals from analytics, attribution, anti-fraud, and messaging SDKs that help us evaluate performance and acquisition quality.

Collected information may be used to:

• Power playback, login, recommendations, rewards, Coins, Bonus, membership, and customer assistance.
• Confirm purchases, grant or restore benefits, and resolve incomplete or pending orders.
• Protect security, reduce abuse and fraud, diagnose faults, and defend users and ReelNova.
• Study usage patterns, refine discovery and performance, and measure campaign results.
• Send operational notices about accounts, rewards, subscriptions, updates, or support, subject to your device settings and applicable law.
• Meet legal, regulatory, accounting, tax, and platform obligations.

ReelNova may rely on cookies, local storage, mobile SDKs, analytics, attribution, crash reporting, and push services. These tools help maintain sessions, remember preferences, measure feature use, understand acquisition channels, diagnose failures, and keep the service stable.

We do not sell personal information. Limited sharing may occur:

• With vendors that provide hosting, analytics, attribution, crash reporting, messaging, purchase verification, support tooling, or security.
• With Apple or other platforms when needed for IAP, subscriptions, refunds, entitlement checks, or compliance.
• With authorities or other parties when required by law, or when necessary to protect users, ReelNova, or the public.
• In connection with a merger, financing, reorganization, or asset transfer, with appropriate protections.

We retain information only for as long as reasonably needed for the purposes in this Policy—account operation, entitlement history, security, dispute handling, legal compliance, and product improvement. Certain transaction, security, and accounting records may be kept longer when law or platform rules require it.

Depending on where you live and applicable law, you may request access, correction, deletion, or restriction of certain personal data. You may also:

• Control notification permissions in system settings.
• Manage or cancel App Store subscriptions in your Apple account.
• Request account deletion in the app when available, or reach us by email below.
• Limit advertising or tracking permissions in device privacy settings.

ReelNova offers an in-app path to request account deletion. You can also write to reelnovadrama@outlook.com if you need help with a deletion request.

After a verified request is processed, we take reasonable steps to delete or anonymize personal data tied to the account—such as profile fields, login identifiers, viewing-related account records, favorites, applicable feedback records, and app-side entitlement displays that are no longer required.

We may retain limited information when allowed or required, including:

• Purchase, subscription, refund, tax, accounting, fraud-prevention, and dispute records needed for law, App Store rules, or payment verification.
• Security or abuse-prevention logs needed to protect users and the service.
• Aggregated or anonymized data that can no longer reasonably identify you.

Deleting an account does not cancel an active App Store subscription by itself. Cancel renewal in your Apple account settings. We aim to finish verified deletion requests within a reasonable time, unless a longer period is required or permitted by law.

ReelNova is not aimed at children below the age required by applicable law. If we learn that we collected a child’s personal information without proper consent, we will take reasonable steps to remove it.

We apply reasonable technical and organizational safeguards against unauthorized access, loss, misuse, alteration, or disclosure. No transmission or storage method is perfectly secure, and absolute security cannot be guaranteed.

Your information may be processed or stored outside the country or region where you live. Where required, we use appropriate safeguards for such transfers.

We may revise this Policy over time. For material changes, we will take reasonable steps to notify you—such as updating the date above or showing an in-app notice.